How can we help?

The V4 Lite beta is accessible by invitation. Email support@zorivioapp.com; we invite households in Canada and the United States in small waves.

Sign in with your account email address and your password, or with Google. An invitation to join a household must be accepted with the email address that received it.

On the sign-in page, choose “Forgot your password?” and follow the instructions sent by email.

In Settings, under Profile, language and time zone, choose English or French.

Zorivio is an installable web app (PWA): it works on phone, tablet and computer, and can be added to your home screen without going through an app store.

In Settings, end all your sessions, including on other devices or browsers, then email support@zorivioapp.com.

Say who eats at home, each person’s serving size, allergies and restrictions, your cooking days and the meals to cover. You can pick up where you left off at any time.

Allergens and essential restrictions are strict rules: a suggestion that violates them is rejected. An exclusion does not guarantee that an allergen is absent; always check the label. Zorivio does not replace advice from a healthcare professional.

The subscription owner invites an adult from Settings, under Household members. The invitation is valid for 7 days and works once; the person signs in with the invited email address, then accepts it in Settings. An active Premium or Premium+ plan is required.

Members share the approved week and the grocery list. Billing, the subscription, household settings and invitations stay with the owner.

Children are managed profiles in household settings. They have no account and receive no invitation.

In Settings, under Household members, a member can leave the household and the owner can remove a member or cancel a pending invitation.

During the beta: Premium, for up to 2 household members, at 9.99 per month or 99.99 per year, and Premium+ (Family), for 2 adults and up to 6 children, at 12.99 per month or 119.99 per year, + applicable taxes. Founder pricing is 7.99 or 10.99 per month and 79.99 or 99.99 per year.

Not during the beta. The Student plan will follow after the beta.

In Canadian dollars (CAD). This edition is for households whose billing address is in Canada; the currency is shown to you before you confirm.

Zorivio proposes a week of meals. Keep the meals you like, replace the others, then approve the week. Nothing is regenerated without your agreement, and every choice is explained.

A meal is a moment to cover, such as Tuesday dinner. A cooking session is when you cook; one session can cover several meals through planned leftovers.

After a cooked meal, optionally choose I liked it, Neutral or I disliked it. In Settings, under Privacy and lifecycle, Reset derived personalization clears the personalization derived from your use; the service preferences you entered manually are kept.

The list comes from the approved week. Ingredients are grouped and sorted by category, and each item is linked to its meal.

Yes. Your manual additions are kept when the list is updated.

Checking an item means it was handled, not that it was bought. Confirm separately in the inventory what is now available at home.

Not yet. Structured prices will come from authorized sources only. Always check price and availability with the retailer.

No. Zorivio prepares a cart grouped by retailer; you always complete the purchase with the retailer.

For households invited to the beta, a valid payment method is required and CAD 2.00, + applicable taxes, is charged when you sign up. The introduction is offered once per account, per household and per payment method.

The plan and cycle you chose renew, unless you cancel before then. We email you 7 days before the introduction ends with the renewal date, the price that will apply and how to cancel.

In Settings, under Subscription, choose Cancel subscription, then confirm. Cancelling has no fee and stops the next renewal; you keep access until the end of the period already paid. We confirm the cancellation by email.

The introductory charge is not refundable, except where the law requires it or for a billing error. The first full-price renewal can be refunded once per customer, on a request made within 7 days of that charge, from the billing history or at support@zorivioapp.com.

Your access continues during a 7-day grace period so you can update your payment method. After that, the account becomes read-only. We never delete an account because a payment failed.

Your existing weeks and lists stay viewable and subscription management and reactivation stay available, but new planning is blocked. Read-only is not a plan.

You pay by card. PayPal is not available yet.

In Settings, the billing history shows every successful payment, also after cancellation. Zorivio never stores or displays your card details.

The minimum needed to plan your meals. Your household’s data is isolated and protected. The privacy policy describes the details.

In Settings, under Privacy and lifecycle, choose Download my data. You get a JSON file with your account and household data; keep it private.

In Settings, under Privacy and lifecycle, choose Delete my account. First cancel your subscription and remove your household members. Deletion is immediate and permanent; only the minimal billing and contract records that must be kept are retained, without any food data.

Email privacy@zorivioapp.com.

Email support@zorivioapp.com. We reply by email within 2 business days.

The Terms of Service, the Commercial Terms and the Privacy Policy are linked at the bottom of this page.